FAQ

We offer a hassle-free returns policy on all purchases. If you’re not completely satisfied with your device, you can return it within the stated return period for a refund or replacement, provided it is in the same condition it was received. Full details are included with every order.

If your device arrives damaged or develops a fault within the warranty or returns period, contact our support team right away. We’ll arrange a quick assessment and provide a repair, replacement, or refund depending on the issue. Customer satisfaction is our priority, and we aim to resolve all cases promptly.

Yes. Every device sold by Neon Reborn undergoes a rigorous, multi-point testing and refurbishment process carried out by experienced engineers. Functionally, all devices — regardless of grade — meet strict performance standards, ensuring they operate just as reliably as new equipment.

Yes. Many of our clients are businesses looking for cost-effective, reliable hardware for their teams. Our devices undergo professional data sanitisation, fresh OS installation, and comprehensive performance testing, making them ideal for deployment across business environments.

All devices undergo certified data sanitisation as part of the refurbishment process. We securely erase all existing data using industry-approved methods, ensuring the device is completely clean and safe for its next user — whether business or consumer

Absolutely. Every device from Neon Reborn comes with a standard warranty for added peace of mind. This covers hardware faults and ensures customers — both businesses and consumers — receive reliable, supported equipment. Extended warranty options may also be available.

Our grading system reflects cosmetic condition only.

• Grade A: Excellent condition with minimal signs of use.
• Grade B: Light wear but very good overall condition.
• Grade C: Noticeable cosmetic wear but fully functional and tested.

All devices, regardless of grade, perform to the same technical benchmarks.