Terms of service

Terms & Conditions – Neon Reborn Ltd

Last updated: 09/12/2025

1. About Us

Company name: Neon Reborn Ltd
Registered address: Doulton Road, Cradley Heath, B64 5QW

We specialise in selling refurbished and used IT equipment, including laptops, desktops, monitors, servers and accessories.

 

 

2. Product Condition & Grading

Unless clearly stated as “New”, all items we sell are used and/or refurbished.

Each item is data-wiped and tested before sale.

Cosmetic condition is described using our grading system:

  • Grade A – Excellent condition with minimal signs of use

  • Grade B – Good condition with some visible cosmetic marks

  • Grade C – Noticeable cosmetic wear but fully functional

These grades are a guide only. Minor cosmetic imperfections may not be fully described.

Some images are used for listing purposes only, however all products will adhere to the stated grading standard. The exact unit received may differ slightly in appearance..

 

 

3. Prices & Payment

Prices are in £ GBP and include VAT where applicable.

We may change prices at any time, but confirmed orders are not affected.

Payment must be made in full at time of purchase. If fraud or payment issues are suspected, we may cancel and refund the order.

 

 

4. Ordering & Contract Formation

Your order is an offer to buy. A contract forms only when we send a dispatch confirmation email.

If an item is unavailable or mispriced, we may cancel and refund you.

You must provide correct delivery information.

 

 

5. Delivery

We normally dispatch within 2 working days of payment.

Delivery times are estimates only.

Risk transfers to you upon delivery to the address specified.

If a parcel arrives damaged, please sign as “damaged” (if possible) and notify us within 48 hours so we can assist with a courier claim.

 

 

6. Warranty – 30 Days

Unless otherwise stated, refurbished items include a 30-day hardware warranty from delivery.

This does not cover:

  • accidental or liquid damage

  • misuse or neglect

  • viruses or software issues

  • data loss

  • unauthorised repairs or modifications

Batteries are consumables. We guarantee they hold a charge but not original runtime.

Opening the device or changing components without approval may void the warranty.

Statutory Rights

This warranty is in addition to your legal rights under UK consumer law including the Consumer Rights Act 2015.

 

 

7. Returns & Cancellations

7.1 Right to Cancel (Consumers – Distance Sales)

You may cancel within 14 days from the day after delivery.

You must notify us in writing (email is fine).

You must return items at your own cost unless faulty.

We will refund all payments including standard delivery charges.

 

 

7.2 Faulty or Not-As-Described

If your item arrives faulty or develops a fault within 30 days, contact us.

If the fault is confirmed, we will:

  • repair, or

  • replace, or

  • refund if repair/replacement isn’t possible

If the issue is not fault-related (e.g. damage/misuse), return postage may be charged and the item may be returned to you.

Where a confirmed fault exists, return postage will be covered by us.

 

 

7.3 Refunds

Refunds are made to the original payment method.

Reductions may be applied if the item has been used beyond basic inspection or returned incomplete.

 

 

8. Software, Licensing & Data

Included software licences are subject to the original licensor’s conditions and may be non-transferable.

All storage is wiped before sale. We are not responsible for:

  • data left on devices supplied to us

  • data you store after purchase

Customers should back up data regularly.

 

 

9. Limitation of Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

Subject to this, we are not liable for:

  • loss of data

  • loss of profits or business

  • indirect or consequential loss

Our total liability is limited to the price paid for the product.

These terms do not affect your statutory rights.

 

 

10. Website Use

All content is owned or licensed. Do not reproduce without permission.

You must not use the website unlawfully or to disrupt its operation.

 

 

11. Privacy & Cookies

We process personal data in accordance with our Privacy Policy.

By using our website you agree to our privacy and cookies policies.

 

 

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

 

13. Changes to These Terms

We may update these Terms occasionally.
The version active when you place an order applies to that order.

 

 

Statutory Rights Statement

Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.