We offer a hassle-free returns policy on all purchases. If you’re not completely satisfied with your device, you can return it within the stated return period for a refund or replacement, provided it is in the same condition it was received. Full details are included with every order.

Absolutely. Every device from Neon Reborn comes with a standard warranty for added peace of mind. This covers hardware faults and ensures customers — both businesses and consumers — receive reliable, supported equipment. Extended warranty options may also be available.

Our grading system reflects cosmetic condition only.

• Grade A: Excellent condition with minimal signs of use.
• Grade B: Light wear but very good overall condition.
• Grade C: Noticeable cosmetic wear but fully functional and tested.

All devices, regardless of grade, perform to the same technical benchmarks.

Yes. Every device sold by Neon Reborn undergoes a rigorous, multi-point testing and refurbishment process carried out by experienced engineers. Functionally, all devices — regardless of grade — meet strict performance standards, ensuring they operate just as reliably as new equipment.